Alternative Dispute Resolution

Under Law No. 144/2015 of 8 September, we inform you that, in the event of a consumer dispute, the consumer may refer the matter to a consumer Alternative Dispute Resolution entity.

Alternative Dispute Resolution allows disputes between consumers and businesses to be resolved in a simpler, faster and, as a rule, less costly way than going to court. These mechanisms include mediation, conciliation and arbitration.

In the event of a dispute, the consumer may consult the updated list of Alternative Dispute Resolution entities available on the Consumer Portal at www.consumidor.gov.pt.

For more information, you may also contact the Directorate-General for Consumer Affairs or consult the European online dispute resolution platform, available at https://consumer-redress.ec.europa.eu.

Competent Alternative Dispute Resolution entity:
CIMARA – Information, Mediation and Arbitration Centre of the Azores Region
Website: www.ocimara.pt
Email: consumidores@ocimara.pt

Company contacts:
ANIMAÇOR ANIMAÇÃO TURÍSTICA LDA
Rua do Passal, 18, 9600-548 Ribeira Grande, Portugal
Email: geral@snackbarosfrades.pt
Telephone: 296 474 070

This text is provided for the purposes of complying with the information duties applicable to alternative dispute resolution for consumer disputes in Portugal.